We recommend you read our Returns Policy (Right of Withdrawal, Online returns exclusions, return of faulty goods, Returns with DPD below) prior to you making a purchase from our website, so you are familiar with our policy on refunds, returns and repairs and your legal rights and remedies.
We also recommend you immediately inspect any goods that we deliver to you or that you collect from one of our stores to ensure you are completely satisfied.
We are happy to assist you with the return of items purchased online that are unsuitable once we are notified within 14 days from the day after delivery of the item(s).
While the item(s) are in your possession you must take reasonable and appropriate care of them. They must be in “as new” condition and returned in their original and undamaged packaging.
Refunds will be processed back to the same payment method that was used for the original order and will be issued once the goods have been returned to us. Please be aware that we will refund your delivery cost only if the return is as a result of our error (e.g. faulty product or incorrectly shipped) and that if you wish to return an order due to a change of mind you will be responsible for all delivery costs when returning goods to a store or a warehouse. In addition, a fee may apply, where the item(s) returned have diminished in value through handling the item beyond what is necessary to inspect the features and characteristics of the item(s).
We also recommend you immediately inspect any goods that we deliver to you or that you collect from one of our stores to ensure you are completely satisfied. If you have any questions about this policy, please contact Rachel Kerr at email@example.com
This returns policy only applies when you make a purchase online from our website.
At Rachel Kerr Refunds will be made via the method of payment you used to make your online purchase. Refunds will normally be processed within seven (7) days of receipt of the returned goods (as set out herein) or cancellation of the order.
Return of Faulty Goods
Prior to returning the goods by post or courier, please contact our firstname.lastname@example.org who will guide you through our hassle free returns procedure. This may include inspection of the goods, arranging for the goods to be sent for repair, or providing you with a replacement.